Customer Service Representative (Chat/Email/Tickets)

*Only CVs in English will be considered*

In this role, you will help customers navigate banking services, answer account-related questions, resolve concerns, and deliver an excellent customer experience while maintaining the highest standards of accuracy, confidentiality, and security.
If you are detail-oriented, customer-focused, and enjoy solving problems in a fast-paced environment, we'd love to hear from you!

Job Specifics
-External Contractor
-In office
-Salary $200DOP Per Hour Paid Monthly
-Transportation Allowance: $5,000 DOP Monthly
-Schedule: Based on Business needs
-US and Local Holiday work ? Upon request.

Schedule:
-Training: Monday through Friday, 9:00 AM ? 6:00 PM.
Operations Shift (after successfully completing training): Monday through Friday, 12:00 PM ? 9:00 PM Local Time.

What You'll Do:
-Respond to customer inquiries through email and live chat in a timely and professional manner.
-Assist customers with banking services, account inquiries, cards, payments, transactions, and online banking.
-Investigate issues, provide accurate information, and resolve concerns within established guidelines.
-Maintain accurate records of customer interactions using CRM and case management systems.
-Follow security procedures, and data protection requirements.
-Identify and escalate sensitive, complex, or potentially fraudulent cases to the appropriate department.
-Meet established performance, quality, productivity, and customer satisfaction targets.
-Contribute to a positive customer experience through clear communication and effective problem-solving.

What We're Looking For
-High school diploma or equivalent.
-Ability to Pass Background Check.
-Previous customer service or call center experience is preferred; banking or financial services experience is a plus.
-Excellent written English communication skills
-Strong attention to detail, grammar, spelling, and accuracy.
-Good computer skills and the ability to navigate multiple systems.
-Strong problem-solving and multitasking abilities.
-A professional attitude, customer-focused mindset, and willingness to learn.
-Ability to handle confidential information responsibly and follow established procedures.