Despachador/a Dispatcher/Logistic

Job Title: Customer Service Representative

Job Summary
The Customer Service Representative is responsible for providing exceptional customer support by managing high-volume inbound call queues and resolving customer inquiries across multiple client accounts. This position requires the ability to multitask effectively, communicate professionally, and deliver accurate information while maintaining a high standard of customer service in a fast-paced call center environment.
Duties and Responsibilities
Manage the primary inbound call queue for assigned client accounts.
Handle multiple customer calls simultaneously while maintaining professionalism and accuracy.
Provide customer support for the MTA account, managing several hundred inbound calls per week.
Assist customers with United Airlines inquiries, including general customer service and support.
Serve as backup support for the company's general customer service call queue during periods of high call volume.
Assist retail customers with inquiries related to the company's official website, including navigation, account support, and general website assistance.
Accurately document customer interactions and update customer records as needed.
Resolve customer concerns in a timely manner and escalate complex issues when appropriate.
Maintain established service levels, quality standards, and productivity goals.
Perform other customer service-related duties as assigned.


Technology Skills

Proficiency with call center telephone systems and multi-line phone systems.
Experience using customer relationship management (CRM) software.
Working knowledge of Microsoft Office Suite (Outlook, Word, and Excel).
Ability to navigate multiple software applications simultaneously while assisting customers.
Basic computer and data entry skills.
Education
High school diploma or GED required.
Associate degree preferred but not required.
Skills
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Ability to multitask in a high-volume call center environment.
Strong problem-solving and conflict resolution abilities.
Effective organizational and time management skills.
Attention to detail and accuracy.
Ability to remain calm and professional under pressure.
Core Competencies
Customer Focus
Communication
Multitasking
Problem Solving
Adaptability
Teamwork
Accountability
Professionalism
Time Management
Attention to Detail