JR SysOps Customer Support

Why Join Us?

At VoiceTeam, we are committed to a We Care culture where employees feel valued, supported, and empowered. Our dynamic work environment promotes professional development, innovation, collaboration, and overall well-being.

Job Overview:

We are seeking a detail-oriented and technically skilled SysOps Customer Support Specialist to investigate, troubleshoot, and resolve issues escalated through formal channels such as tickets, Slack, or email. This role requires strong analytical skills, the ability to interpret technical data, and clear documentation of findings.

The SysOps Customer Support Specialist will identify root causes, detect recurring patterns, escalate bugs or system improvement opportunities when needed, and ensure timely follow-up on outstanding issues. This position plays a key role in maintaining operational stability and supporting cross-functional teams through accurate and thorough technical insights.

Key Responsibilities:

Investigate escalated issues submitted through tickets, Slack, or email.
Analyze data, logs, and reports to identify root causes and recurring patterns.
Perform basic to intermediate SQL queries to validate information or troubleshoot issues.
Review and interpret API calls and responses to diagnose system behavior.
Use internal tools to execute bulk operations and data manipulations when needed.
Accurately document findings, resolutions, and technical details in a clear and organized manner.
Collaborate with cross-functional teams to escalate bugs and recommend system or tool improvements.
Follow up on pending issues to ensure timely resolution and proper closure.
Maintain high-quality documentation and ensure adherence to technical standards.
Demonstrate strong troubleshooting skills and structured problem-solving methods.

Requirements:

Hard Skills

SQL proficiency (basic to intermediate queries).
Advanced proficiency in English.?
Ability to analyze and interpret API calls and responses.
Experience performing bulk operations and data manipulation using internal tools.
Strong technical writing skills for clear and accurate documentation.
Proficiency troubleshooting system and process issues.
Experience working with ticketing platforms or support systems.

Soft Skills

Strong attention to detail, ensuring accuracy in technical findings and documentation.
Strong problem-solving skills.?
Ability to explain technical issues clearly to both technical and non-technical stakeholders.
Adaptability to adjust quickly to new tools, processes, and unexpected issues.
Strong sense of ownership and accountability, ensuring tasks are followed through to completion.

Working Conditions:

Office-based, depending on company policy.
Occasional on-call support may be required based on operational needs.
Work Schedule:

Night schedule: 12:30 pm to 10:00 pm

Compensation & Benefits:

Salary: Competitive base pay
Lunch Allowance
Fully Paid Supplementary Insurance
Annual Bonus Based on Company Performance
Monthly Performance Incentive
Monthly Activities to foster team spirit
Career Plans with opportunities for professional growth and development.
On-site psychological assistance