Deputy Head of Human Resources Department English Proficiency

1. WHAT YOU WILL PARTICIPATE IN
Workforce planning and recruitment:
- Build the headcount plan in line with the network rollout schedule and business expansion, and propose with the Head of HR the organisational model, functions, and staffing establishment for each phase ? build, launch, and scale.
- Lead mass recruitment for the launch phase across technical, sales, customer care, and back-office roles at head office and the regional branches ? sourcing, selection, offers, and onboarding.
- Build recruitment partnerships with universities and quality talent sources, and position Viettel Dominicana as an employer of choice in the local market.

Labour relations and compliance:
- Manage employment contracts, the Internal Work Regulations, and disciplinary procedures in line with the Labour Code.
- Fulfil registration and reporting lines with the Ministry of Labour (Ministerio de Trabajo), including the national-workforce ratio and labour inspections.
- Handle employee grievances and labour disputes, coordinating with the Legal Department and external counsel when needed.
- Set up process to handle visas, residency, and work permits for foreign experts under Migration Law 285-04, working with the Dirección General de Migración.
- Design guideline to track document expiry dates, and support housing and initial settling-in for expatriate staff and their families.

Compensation and Benefits:
- Join in building salary scale and grading structure based on market surveys and Viettel's compensation policy.
- Oversee payroll, the Christmas salary (salario de Navidad), and statutory profit-sharing, ensuring accuracy, timeliness and auditability of every payroll.
- Manage social-security contributions through TSS, income tax withholding (DGII), and other deductions.

Training, performance, and culture:
- Design onboarding experience for new hires, build the training plan with INFOTEP when needed and Viettel Group.
- Deploy performance evaluation under Viettel's KPI framework, and develop HR KPI sets for the company and its units.
- Build the corporate culture metrics, measure employee engagement, and act as the bridge between local employees and foreign experts.

Team leadership:
- Assign, coach, and evaluate the specialists in the department, and deputise for the Head of HR when authorised.
- Support the regional branches in applying HR procedures.

2. REQUIREMENT
- A bachelor's degree in Human Resource Management, Organisational Psychology, Business Administration, or Law.
- A minimum of 7 years' experience in HR, including at least 3 years in a management role.
- Solid command of the Labour Code (Law 16-92), the Social Security Law (Law 87-01), TSS contribution process. Experience in Migration Law is a plus.
- Fully fluent Spanish and strong professional English.
- Proven skills in interviewing and candidate assessment, conflict resolution, and data-driven reporting.
- Comfortable working in a multicultural environment; high integrity and strict confidentiality.

3. NICE TO HAVE
- Experience in telecommunications, technology, or another high-growth, multi-site business.
- Experience setting up an HR function or recruiting a large workforce for a greenfield launch.
- Experience working with a multinational parent company or in a multicultural team.