Retention agent

Ensure customer satisfaction and loyalty by addressing their concerns, offering personalized solutions, and highlighting the long-term benefits of solar panels, with the goal of reducing cancellation rates and ensuring a positive experience.
Make immediate contact with customers who express their intention to cancel.
Actively listen to the reasons behind the cancellation request, ensuring a full understanding of the customer's concerns.
Proactively manage objections and concerns, offering solutions tailored to the customer's needs and circumstances.
Reiterate the long-term benefits of installing solar panels.
Propose flexible alternatives (financing options, installation dates, system sizes, etc.).
Revalue the purchase process and reduce uncertainty by providing clear information about the benefits of the service and addressing any remaining questions.
Overcome objections and doubts about the installation of solar panels.
Provide post-installation support and assistance.
Offer additional incentives or benefits to foster customer loyalty.
Record all relevant information in the CRM.
Escalate complex cases to higher management levels if necessary, ensuring the customer receives the proper attention.