Scheduler

We?re looking for a highly organized and proactive Scheduler to join our team. This role is essential in coordinating appointments, supporting clients through the audit process, and ensuring smooth day-to-day scheduling operations. The ideal candidate is detail-oriented, self-motivated, and committed to delivering excellent customer service.

Responsibilities for Scheduler:
Speak with customers over the phone in order to schedule, remind and follow up on appointments
Email customers or clients as first contact and ensure to provide all necessary information they require for audit process.
Add, cancel or make changes to appointments in the per request.
Inform on all audit process and questions, including the completion and filing of all necessary paperwork.
Resolve appointment conflicts for staff and customers or clients
Schedule staff coverage in order to ensure the company's best operations standards
Produce and process schedules and reports as they are requested by administrative staff, customers, or clients.
Provide excellent customer service to clients and ensure a smooth process.
Enter all necessary information and updates onto company CRM.
Complete daily contact goals by emailing and calling all necessary contacts.

Qualifications for Scheduler
High school diploma
General math skills and experience working with data
Computer competency for data entry and the production of reports and schedules
Excellent communication skills in customer service and experience working as a company team member
Ability to fulfill the company's standards and values when performing scheduling tasks
Display kindness and be open to providing scheduling accommodations to customers, clients, or staff
Have an eye for detail and organization
Ability to perform more than one task at a time and solve problems quickly.
Proactive personality.
Self-driven;requires very little management.