Call Center Sales Representative con experiencia

Managing large amounts of inbound and outbound calls, which may include cold calling;in a timely manner.
Follow communication ?scripts? when handling different topics
Identify customers' needs, clarify information, research every issue and provide appropiate solutionsand or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets