Customer Service Rep (Mascot Shop) Bilingual
Job Title: Customer Service Rep (Mascot Shop)
Location: TC Santiago, R.D.
Salary: RD$ 40,000 monthly + performance incentives
3 Seats: 1 x 09:00 AM - 06:00 PM
2 x 11:00 am - 8:00 pm / 9:00 - 6:00 for 3 months
Training: 9:00 am - 6:00 pm
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
This role focuses on supporting schools and clients by managing Mascot Shop platform updates, following up with account maintenance and setup, and ensuring exceptional customer experiences as well as guide school's administrations and reps to help then have full control of their schools and brand.
RESPONSABILITIES:
Assist clients with concerns and provide all necessary information via email and telephone.
Process orders inquires.
Assist school administrators or representatives with the setup process or order questions.
Create new stores on the school stores page.
Manage Salesforce cases to address customer, representative, and administrator concerns.
Host webinars and onboarding sessions with administrators and representatives when needed.
Quick start Meetings
Conduct audits to customers? accounts, orders, and cases to research, identify and correct errors.
Outbound calls to follow up on requests or as part of courtesy campaigns.
Participate in temporary task projects supporting other departments, following up with clients, or executing special processes.
Address customer issues via emails and calls by providing quick and accurate responses. This includes, but is not limited to:
Helping customers resolve quality issues with their orders and processing replacements if applicable.
Applying discount codes.
Editing shipping addresses.
Canceling orders.
Refunding orders.
Following up with orders.
JOB REQUIREMENTS/SPECIFICATIONS: Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.
JOB REQUIREMENTS:
High School Diploma
English proficiency
Experience in Customer Service
PREFERRED:
Experience in garment or art-related fields
Benefits:
Weekly Payment + performance incentives after training
Free 2 ways Transportation when on site
WFH opportunity after 3 months, based on availability (equipments and customs permission).
Law medical insurance and AFP
Complementary Medical Insurance
Life Insurance
Internal Bank
Credit in pharmacy and optic center
Referral Program
Growth Opportunities