Revenue and Retention Junior Manager Santiago de los Caballeros

Why Join Us?
At VoiceTeam, we are committed to a We Care culture where employees feel valued, supported, and empowered. Our dynamic work environment promotes professional development, innovation, and collaboration. If you have a passion for leadership, sales, and driving performance, this is your opportunity to grow with us!

The Revenue and Retention Junior Manager drives sales performance and customer retention by training, mentoring, and motivating a team of sales representatives. This role ensures a high-performance culture, consistent execution of sales processes, and continuous skill development across the VoiceTeam organization.

Key Responsibilities:

* Lead daily coaching sessions (individual and group) to enhance sales techniques and product knowledge.
* Implement operational strategies to boost productivity and meet KPIs.
* Monitor and analyze sales performance (conversion, retention, SPH, etc.) to identify trends and execute action plans.
* Design and deliver training content for new hires and ongoing agent development.
* Collaborate with cross-functional teams to optimize processes and align business goals.
* Foster a positive, goal-oriented, and collaborative team culture.

Qualifications:

* Bachelors degree in Business administration or related field.
* 3+ years in a supervisory or managerial role, ideally within sales or contact center operations.
* English level: B2 (Upper-intermediate).
* Preferred: Certifications in sales/retention, 2+ years of call center and operations management experience.

Core Skills:

* Strong communication, coaching, and leadership abilities.
* Proven experience in sales strategy and performance management.
* Data-driven decision-making and problem-solving mindset.
* Familiarity with CRM systems, Microsoft Office, and communication platforms.

Compensation & Benefits:

* Salary: Competitive base pay with commission and performance incentives.
* Performance Incentives: Monthly bonuses tied to sales performance and KPIs.

Comprehensive Benefits Package:

* Meal allowance
* Childcare subsidy
* Fully paid supplementary insurance
* On-site psychological assistance
* Annual bonus based on company performance
* Access to a cooperative savings plan
* Career Development: Clear pathway to managerial roles, training programs, and internal promotions.
* Work Schedule: Multiple fixed schedules available between 8:00 AM and 11:00 PM

- ?Apply now and be part of a winning team that drives sales success!