Customer Retention Specialist

About us: VoiceTeam, We CARE! We are dedicated to delivering trustworthy and innovative outsourced services while fostering well-being. Our commitment extends to our clients satisfaction, our employees growth and well-being, sustainability, and the development of our communities. Guided by our core values engagement, integrity, excellence, adaptability, and teamwork we aim to be the global partner of choice.

Role Description:
As a Customer Retention Specialist, your main responsibility will be to prevent cancellations by effectively communicating with customers and highlighting the benefits of staying with us. You?ll actively listen to concerns, offer personalized solutions, and ensure customer satisfaction while maintaining a positive brand image.

Qualifications:

Strong customer service orientation
Proficiency in computer skills
Fluency in English
Ability to thrive in a team-oriented environment and collaborate effectively
Excellent problem-solving and negotiation skills
Not previous experience required

What We Offer:

Competitive salary + performance-based incentives
Fully paid supplementary insurance
Lunch allowance
Childcare subsidy
Access to monthly activities and fun team events
Career development plans to help you grow
Fully covered psychological assistance to support your well-being