Customer Onboarding Specialist

At Xploy Solutions, we?re all about helping companies find the right people and helping people find the right jobs. We?re growing fast and looking for an Onboarding Specialist who?s organized, proactive, and great at connecting with others to join our team.

As a Customer Onboarding Specialist, your key responsibilities will include:

- Assisting with Successful Implementation: Support customers in successfully implementing our products, which may involve API connections or code embedding from the outset. Extensive knowledge of the product is essential for this role.

-Resolving Technical Issues: Possess a thorough understanding of how the product functions and be capable of addressing any technical problems or issues that may arise with customer accounts.

-Educating Customers for Immediate Success: Use your industry knowledge to offer key insights and contextual support to help customers succeed from the start.

- Collecting and Acting on Customer Feedback: Gather user feedback to enhance the onboarding process. Utilize in-app surveys and data collection to implement findings that improve the experience and increase customer satisfaction.

-Addressing Customer Inquiries: Respond to customer queries promptly to prevent churn and frustration, ensuring their needs are met in a timely manner.

- Implementing Onboarding Tools: Manage onboarding tools that provide valuable analytics and insights, ensuring alignment across departments.

- Proactively Engaging with Customers: Reach out to customers at the first sign of trouble to improve trial conversions and overall satisfaction.

-Monitoring Setup Progress: Track the setup status of customer accounts and offer guidance on the next steps.

- Demonstrating or Troubleshooting Features: Conduct scheduled calls or video meetings to demonstrate or troubleshoot product features effectively.

- Requirements:
- A minimum of 2 years of experience in Customer Support, Account Management, Customer Success, E-commerce, or a related field.

- Experience in Customer Onboarding, the SaaS industry, or Recruiting is a plus.

- Proficiency with E-commerce platforms, CRM systems, Customer Success tools, or Help Desk software.

- A proven track record of meeting objectives and embracing new challenges
.
- A Bachelor?s Degree.

- Technically savvy with the ability to quickly learn new products and explain them to others.

- Analytical and creative in finding solutions for customers.

- Excellent communication skills, both verbal and written.

- Strong ability to prioritize, multitask, and manage time effectively.

- Passionate about improving processes and delivering an outstanding customer experience.